Kentucky Labor Cabinet

I led UX, design, full‑stack development, and training for the Kentucky Labor Cabinet redesign. The goal was to move from an agency‑centric site to an experience organized around how workers, employers, and advocates actually look for information, while dramatically reducing page count and complexity. The site was later retired when the cabinet was consolidated into the Education and Labor Cabinet (elc.ky.gov), and none of the original search or chatbot features were carried forward.

If people cannot find the form, policy, or answer they need, the site is not doing its job—no matter how good it looks.

I started with stakeholder interviews and persona work, then consolidated the existing site from well over 1,000 pages down to about 60, reshaping the information architecture around real user tasks. To solve common pain points, I built a live document search that filtered results in place and highlighted matching terms across many document types, reused for forms, reports, publications, and the staff directory. I also implemented a dynamic table of contents pattern that updated automatically as page content changed, and created an AI‑driven chatbot using a learning model backed by a manually managed knowledge base so staff could refine answers over time. The build combined custom SharePoint master pages, page layouts, CSS, JavaScript, and XSLT, and I provided SharePoint training so staff could manage content and tune both the search and chatbot after launch.