Indy.gov Redesign Concept
A search-first redesign concept for Indy.gov focused on helping people find city agencies, services, and information through faster filtering and clearer content structure.
This project was a full redesign and rebrand concept for the City of Indianapolis enterprise website. Although the contract ended before the final experience launched, the work established a stronger service-focused UX direction, a cleaner content model, and a framework for helping users find agencies and city services more efficiently.
For a city portal, search is not a feature — it is the front door.
I served as SharePoint Team Lead and Senior Designer on a small team of three, leading UX, design, and full-stack development for the redesign concept. Early work included a five-month effort to reduce the city’s web footprint from thousands of pages to a few hundred, writing the Indy.gov font styleguide to improve content consistency, and training hundreds of city employees and interns in SharePoint, web standards, ADA, and Section 508 compliance. Using analytics and stakeholder feedback, we developed a search-first experience built around nine flexible content categories, allowing agencies, services, and related information to be tagged in ways that supported faster filtering, better metadata, and more intuitive discovery across the site.